Frequently Asked Questions

Products

What kind of products do you sell in the online store?

We sell gently used clothing, accessories and home décor and once in a while, new items with tags. As all items in our store are donated by our local community, we handpick items that we believe will appeal to our online shoppers. This could range from clothing for men and women, shoes, jewelry, collectables and purses.

Can I see the products in person?

The online portion of Boutique Hospice Shoppe is run independently of the brick-and-mortar store. Just like any online store such as Amazon or eBay, you cannot try before you buy.

Can I order gift vouchers for use in the store?

Online gift vouchers can be purchased for pickup in the store. You can buy these for yourself or as a gift for someone else although they can currently only be recouped against in-store orders. You will find these under our gift voucher category in various denominations.

Purchases

Does the money from the online sales support the services of Hospice SENB?

Yes, all purchases from the online store support the services of Hospice SENB and the residence. The online store is an extension of Boutique Hospice Shoppe giving our customers a unique way to enjoy shopping from the store in the comfort of their own home.

Is there a charge for shopping in the store?

We charge $1.00 for every purchase, whether you buy one item or twenty. The $1.00 charge goes towards the payment of the paper bag, stickers, paper and cost of printing for every order. As a non-profit, we do not charge this to make a profit, but rather to recoup our expenses. There are no taxes on the purchase in our store.

Do you charge taxes on online purchases?

We do not charge taxes on purchases in-store or online. This is a huge benefit for those who choose at Boutique Hospice Shoppe.

Shipping and Pickup Options

What are the shipping options?

Unfortunately, we are not able to mail out online purchases at this time. Any purchases can be picked up at the store at 164 Collishaw Street in Moncton after midday the following day (not including Sunday). This gives our staff and volunteers enough time to pack your order and have it ready for pickup. You can pick up your order in the store or in the donation section of the store. Make sure you have your order number handy at the time of pickup to avoid delay.

Can I get curbside pickup?

Yes, we do offer curbside pickup on our items. Just telephone the store (provided it is after 12 pm the following day) between 10 am and 5 pm Monday to Saturday with your order number to let us know you are outside the store. Our telephone number is 506 855 7467. Our staff or volunteers will quickly pop outside and hand your order over to you. Please note that Boutique Hospice Shoppe is closed on Sunday so online pickup is not available.

Return Policy

What is the return policy for the store?

Boutique Hospice Shoppe offers a no-return policy due to the unique donor system which is attached to every item. If you do have an issue, we are happy to discuss your unique situation, but we are unable to return items due to incorrect size or colour, as an example. You can email us at shoppe@hospicesenb.ca.

Payment

What payment methods are accepted on the website?

We accept payment by credit card and all items are charged in Canadian dollars at the time of order. There are no taxes on our purchases. We do not accept payment by cash, cheque or bank transfer.

Do you offer lay-bys?

We do not offer lay-bys. As there is only one of each item, once it is sold to someone, there is no chance to purchase it. All items are removed from our website at the time of purchase.

Do you offer loyalty points on online purchase?

If you present your loyalty card at the time of pickup in-store, we can give you an extra loyalty point on your card which goes towards 25% off in-store purchases.

Store location and contact details

Where are you located?

We are located at 164 Collishaw Street in Moncton. You can contact us anytime between 10 am and 5 pm Monday to Saturday on 506 855 7467.

What if my questions are not answered here?

You can email the store by email at shoppe@hospicesenb.ca or telephone Boutique Hospice Shoppe on 506 855 7467.